Shipping Info


Shipping Time:

Our goal is to offer you the best shipping options no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

 

  • Processing time: Order verification, tailoring, quality check, paper works, and packaging. All orders are sent to the processing department for dispatch within 2-7 days after the order is placed, but it may take longer.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
  1. US, CA, UK, AU, & NZ orders are shipped by E-packet, which is a Premium Postal Service. After processing and leaving the warehouse, items usually take between 10 and 24 days to arrive at their destination but can take longer from time to time due to many factors such as bad weathers, delays of flight, holidays, delayed customs clearance, and etc. The average delivery time is 16 days.
  2. International delivery usually takes about 15–40 business days. Some distant regions require little longer time however, rest assured that your item(s) will be delivered to you. The duration depends on the shipping method and the destination country. Delays may occur due to Holidays, any unforeseen events such as flood or typhoon and/or each country's custom inspections.

 

Tracking Information:

Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number. If you do not receive your tracking number within 7 business days, please contact us!

Multiple Item Orders:

We source our products from multiple suppliers around the globe. That being said, when ordering multiple items there is the odd chance your products will be shipped to you from different suppliers thus different shipping schedules. 

Customs:

Due to the global nature of our business, we are not responsible for any customs fees once items have shipped. By purchasing our products, you agree that one or more packages sent to you may require customs fees when they arrive at your country.

Cancellation Policy:

We cannot guarantee any cancellations or changes once the order has been fulfilled. We will try our best to accommodate your request at our discretion.